About Our Agency
Family Service of the Piedmont is the largest private nonprofit agency serving children and families in Guilford County. With a staff of about 120 people, Family Service has an annual budget of more than $5 million. Last year, the agency served more than 26,000 people through its programs.
Family Service is focused on building safe and healthy families and strong communities. To do this, the agency provides counseling, victim services, prevention services, and community education.
Areas of Service
Counseling: Family Service offers individual, family and group counseling for children and adults experiencing life’s stumbling blocks, including depression, anxiety, marital problems, behavioral issues, grief and trauma. The agency’s Consumer Credit Counseling Service (CCCS) provides free budget, credit and housing counseling for individuals and families struggling with debt and other financial worries.
Victim Services: The agency provides a 24-hour crisis line and a victim advocate program for victims of sexual assault, domestic violence and other violent crime. Clara House in Greensboro and Carpenter House in High Point offer a temporary residence, along with a host of other services, for women and children escaping domestic violence. Family Service also offers a male batterers group program and child abuse services.
Prevention: Family Service seeks to prevent child abuse and neglect by conducting parenting classes, coordinating home-based support and services to new mothers/parents with heightened stress factors, and spearheading a middle school program aimed at preventing bullying.
Community Education: The agency offers community empowering opportunities through resident councils, leadership training and neighborhood building activities. CCCS conducts free money and credit workshops throughout the year. FSP staff advocates issues central to its mission and services—such as domestic violence, sexual assault and child abuse—through community awareness events and speaking engagements.
Family Service of the Piedmont is the product of two agencies—Family Service of High Point (est. 1940) and Family & Children’s Service of Greater Greensboro (est. 1945) that began with the mission to serve families under stress. These agencies affiliated in 1998 to become Family Service of the Piedmont. Family Service has been a pioneer in serving the needs of children and families in Guilford County for more than 60 years, including: implementing an innovative male batterers group treatment program two decades ago, establishing in 1991 one of the first Children’s Advocacy Centers in North Carolina to serve abused children, and spearheading in 2002 a program that locates therapists on-site at low-income childcare centers to treat emotional or behavioral problems of young children before they enter school.
Family Service of the Piedmont has a commitment to Performance and Quality Improvement to ensure the effectiveness, accessibility, and efficiency of services and other functions of the agency. The quality improvement processes involve assessment, planning, and corrective action, and has input from stakeholders. The processes are intended to create a positive culture of change that engages everyone in the agency and promote excellence in all programs, services, and functions. To that end, the processes are not punitive or blaming, address organizational strategic plan goals and objectives, and include service delivery, client outcomes, and overall organizational performance. The PQI Committee provides oversight and ensures that processes occur, but does not “drive” all the processes.
The planning and review processes are data driven and include, but are not limited to:
- long-range strategic planning;
- short-term planning with performance goals to support the strategic plan;
- establishing and evaluating outcomes for services;
- establishing standards for records;
- review of records;
- reviewing feedback of persons receiving services;
- approval and review of participation in research;
- review of accidents, incidents, grievances, and violations of the rights of persons receiving services.
Corrective action plans are developed as needed.
These assessment, planning, and corrective action processes utilize information from a wide variety of sources, occur at many levels of the organization, and involve participation from governing board members, community stakeholders, volunteers, consumers, and staff from various functional areas and administrative levels of the organization. The work is most often done by committees or work teams, some standing and some ad hoc, based on the on-going need. Participation on the committees and teams is based on knowledge, expertise, perspective regarding the situation and/or issue, and, in some cases, position within the organization. Reports on progress of committees and implementation of quality improvement and corrective action plans are generated and disseminated, as appropriate, to ensure follow up on recommendations.
For further information please contact us.