Message from the President and Board Chair:
Strong Families = Strong Communities
Family Service of the Piedmont builds Strong Families by addressing issues of mental health, financial stability, domestic violence, and child abuse. The clients featured in our Annual Report are representative of the more than 16,000 children and adults our agency served this year, whose families were strengthened and empowered after coming to Family Service at low points in their lives.
The 2012-2013 year saw a 5% increase in the total number of clients we served. This includes a 17% increase in Family Counseling clients and a 10% increase at Consumer Credit Counseling Service (CCCS). Although client numbers are increasing, the quality of our services remains high. Our Client Satisfaction survey saw a 2% increase to 95% positive this year. Our programs continue to predominantly meet or exceed target metrics.
Strong Families mean Strong Communities. Every family breakdown, outbreak of violence or home foreclosure damages our community as a whole. Family Service strengthens communities by encouraging better parenting, healthier relationships, and sound money management. Our caseworkers meet clients where they live, bringing therapy and education into homes and community centers. Our programs keep families together by putting an end to physical and emotional abuse, while enabling escape and independence when violence is inevitable.
We continue to seek innovative ways to improve our programs and better serve our clients. This year we introduced our Medication Management Service. This service provides access to and management of psychotropic medications, for indigent clients suffering from mental health or substance abuse issues. We are also excited that after a long delay, this year we will reopen Harmony House, our program to ensure safe supervised visitation and exchange of children from families torn apart by domestic violence.
Strong Community Support enables Family Service to fulfill our mission. This year our agency’s revenue exceeded expenses for the third year in a row. This would not have been possible without the tremendous level of financial and volunteer support we receive from generous local individuals and organizations. Led by amazing groups of community volunteers, including our dedicated Guilds in Greensboro and High Point, our fundraising campaigns and special events were especially successful this year. Revenue from fundraising increased by 32% over the year before.
Our Board of Directors and Foundation Trustees, another set of committed volunteers, provided exemplary leadership. All goals set for fiscal stability, programs, and staff development exceeded expectations this year. Staff satisfaction increased by 4% and turnover decreased by 39%. The staff of Family Service is our agency’s single most important asset. Each of the stories in our Annual Report is a testament to the difference they make in the lives of children and families every day.
Family Service of the Piedmont’s continued vision for 2013-2014 is to maintain a thriving agency known for its expertise in providing high-caliber core programs. To achieve this, we seek to maintain fiscal stability, focus on our mission and core programs, and to attract and retain high-caliber staff. Under the leadership of our boards and management team, and with the support of all our friends in the greater community, we enter the 2013-2014 year prepared for continued success as we build strong families and strong communities across the Piedmont Triad.